1. Immediately report all work-related accidents to your supervisor or the designated person at your work location.
2. If your work-related accident results in the need for medical treatment, and is not an emergency, you must immediately report the injury to your supervisor before seeking medical treatment.
3. Contact the Workers’ Compensation (WC) Designee at your work site to complete a notice of injury report and obtain authorization for medical services. You are required to seek medical treatment at an authorized workers’ compensation network provider nearest your work location.
4. A CCMSI representative will contact you after you file your notice of injury report. For your convenience, workers’ compensation wall cards are posted at your work location with outlined procedures and network provider information.
5. Obtain all medical services from a provider within the District’s authorized workers’ compensation provider network. If your treating physician approves treatment by another physician, you must obtain authorization from CCMSI at (407) 660-5600 before your first date of treatment.
6. Follow your physician, case manager and/or adjuster’s instructions concerning your treatment and ask questions if you do not understand or need an explanation.
7. Provide your treating physician with complete information on your medical history and current medical problem as related to your employment.
8. Keep all scheduled appointments and be on time for all medical treatments and evaluations. You are encouraged to schedule appointments before or after your normal work schedule.
9. If you choose to cancel or do not keep your scheduled appointment(s), you may be considered in non-compliance, which may affect your eligibility for certain workers’ compensation benefits. Contact the case manager or adjuster assigned to your case before canceling or rescheduling an approved appointment.
10. Return to work as soon as your treating physician releases you.
11. Only request medical treatment for injuries or illnesses related to your work environment.
12. Cooperate and respond to all requests from CCMSI regarding your work-related accident.

If you are involved in a work-related accident that requires medical treatment, you will be sent to the nearest authorized workers’ compensation provider for initial treatment. Once you receive initial treatment, you are entitled to one change of physician. To request a one-time change of physician, you must write your CCMSI case manager or adjuster. Your case manager will coordinate your change within the District’s authorized workers’ compensation provider network. CCMSI will not ask you to justify your request, but will ask you for information that will allow them to understand the nature of the request. You may discuss your concerns regarding your physician with CCMSI at any time. If you are referred to a specialist, you must contact CCMSI for the proper referral.

If you are involved in a work-related accident that occurs after normal business hours and require immediate medical treatment, go to the nearest urgent care facility, hospital emergency room or call 911. Whenever possible, you should attempt to access one of the District-approved urgent care facilities or hospitals first. However, if the injury is life threatening, go to the nearest hospital emergency room for treatment.

Examples of when you should use an urgent care facility or hospital emergency room as initial treatment for a work-related injury or illness:
After receiving treatment at a hospital emergency room, you must follow up with an authorized workers’ compensation network provider before returning to work. Within 24 hours of emergency treatment, call CCMSI at to coordinate all follow-up medical treatment.

1. The injury or illness is life threatening.
2. You are involved in an accident at the end of the day and the injury is serious enough that you cannot wait until the next business day to seek medical treatment.
3. The work-related injury or illness occurs after normal business hours or when all District administrative offices are closed.

The District School Board of Pasco County desires that each employee involved in a work-related accident receive medical benefits with high quality care and courteous customer service.

You have the right to report any problem you may have with the level of medical care you receive. You may report informal problems to CCMSI at (407) 660-5600 where you may request to speak with the Employee Assistance Coordinator.

Most concerns will be handled telephonically among all claims handlers and providers and you will be advised of the outcome. In the event your concern cannot be resolved informally, you may then file a formal, written request by submitting a “Workers’ Compensation Request for Assistance/Appeal Form” to CCMSI.

If you have any questions concerning this program or need assistance, please contact your CCMSI claims adjuster.