Job Title: Dispatcher

Reports to:Transportation Area Manager
Job Group:Non-Instructional Non-Bargaining


Job Code:5153
Salary Schedule:PG05


Responsible for scheduling bus routes and drivers in an assigned area and monitoring radio communications that require action. 


The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of those in this position.
  1. Monitor radio communications that require action which include relaying information concerning student disruptions, school bus breakdowns, medical emergencies, and accidents, which may or may not require law enforcement assistance.
  2. Utilize established systems to schedule routes and drivers in an assigned area.
  3. Assign relief bus drivers and substitute assistants to cover routes as needed.
  4. Disseminate schedules, driver assignments, and changes to appropriate stakeholders.
  5. Distribute bus routes, stops, pick-up and delivery times to drivers in an assigned area.
  6. Prepare and maintain communication logs, records, and reports.
  7. Report variances in bus schedules to designated staff and work with the Area Manager and Transportation Field Specialist to evaluate the placement of bus routes and stops.
  8. Report any dangerous situations to appropriate transportation services.
  9. Respond to emergency requests in a calm and intelligent manner while contacting the proper authorities, and initiate emergency procedures.
  10. Provide guidance and direction to school bus drivers on operating policies and procedures.
  11. Schedule and administer dexterity tests.
  12. Ability to understand potential problems and opportunities while identifying appropriate solutions.
  13. Assign spare buses as needed.
  14. Assume school bus driver or transportation assistant responsibilities as required to maintain the daily operation of transportation services.
  15. Perform other duties as assigned.


Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


  • General geographical knowledge of the county
  • Ability to effectively engage in the problem-solving process
  • Ability to work collaboratively with others and facilitate groups to consensus 
  • Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
  • Excellent time management skills and ability to organize, prioritize, and manage work assignments in an efficient manner and within established timeframes.
  • Operating knowledge of computer programs, including email, word processing, spreadsheets, databases, and web-based technologies and platforms 
  • Ability to establish and maintain collaborative working relationships with all stakeholders
  • All hires must pass pre-employment drug screening according to the Federal Omnibus Transportation Employees Testing Act (OTETA) 


  • High School Diploma or General Education Degree (GED) from an accredited institution 
  • Two years' experience working with student transportation services, including experience driving a school bus
  • OR
  • Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position


  • Valid and current Florida Commercial Driver's License (CDL), Class B, with a School Bus Endorsement 'S', and Passenger Endorsement 'P' or able to attain within 6 months of employment 
  • Must maintain a driving record that meets the standards of the District Safe Driver Plan. Driver's license must be maintained as a condition of continued employment
  • Medical Examination Report for Commercial Driver Fitness Determination


  • Associate degree from an accredited institution in the field of Transportation and Logistics, or related field
  • Dispatching experience


Direct supervision of assigned personnel. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems; training employees; evaluating performance; and interviewing, testing, hiring, and assignment of personnel. 


Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit, talk and hear; stand and walk; use hands to finger, handle, or feel; reach with hands and arms. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.


Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.


  • General office equipment, including personal computers, fax machines, copiers, telephones, etc.


Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.

Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Dispatcher;   EST: July 22, 2014;   REV: July 26, 2022;   Board Approved: July 26, 2022