Job Title: Family Services Worker

Reports to:ECP Supervisor
Typical Schedule:188 days/7 hours
Bargaining Unit:USEP SRP


Job Code:5046
Salary Schedule:S04


Responsible for ensuring appropriate comprehensive services for program families as established by Parent, Family, and Community Engagement (PFCE), social and health services, application and Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA).


The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of those in this position.
  1. Assist families with social and health services, family engagement, and application and enrollment processes as established by ERSEA.
  2. Assist with obtaining required program documentation and maintain record keeping systems in order to track services and outcomes.
  3. Assist with coordinating referrals for social services including housing, rent, utility assistance, and counseling.
  4. Assist with obtaining resources from the community such as food, clothing, health, and dental services.
  5. Facilitate and coordinate parent engagement activities, including parent meetings, program governance, parent education opportunities, community events, and other program functions.
  6. Identify and follow-up on family needs through personal contact, written and electronic communications, conferences, and home visits.
  7. Build relationships with families and communities to ensure needed support as required by the family partnership agreement and PFCE initiative.
  8. Provide and/or arrange for transportation for children and their families to community agencies and program functions.
  9. Communicate with department staff to ensure the delivery of comprehensive services for students and families.
  10. Support Policy Council meetings by ensuring that elected parent representatives are able to attend by assisting with child care and, if needed, providing/coordinating transportation.
  11. Participate in program functions, including Community Assessment, Self-Assessment, and Parent/Family Survey.
  12. Perform other duties as assigned.


Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


  • Knowledge and understanding of community resources and agencies
  • Ability to work a varied work schedule to meet the needs of families in the program
  • Ability to travel to a variety of locations within the school district
  • Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
  • Ability to organize, prioritize, manage and carry out duties efficiently and within established timeframes
  • Ability to establish and maintain collaborative working relationships with all stakeholders


  • High School diploma or equivalent
  • Valid driver license and record of safe driving
  • Must maintain a driving record that meets the standards of the District Safe Driver Plan. Driver license must be maintained as a condition of continued employment
  • Obtain an initial health examination that includes screening for tuberculosis (Required of Head Start employees only)


  • Credential or certification in social work, human services, family services, counseling, or a related field
  • OR
  • An agreement to earn a Family Development Credential or comparable credential/certification and must begin working on the credential/certification within six months and completed within eighteen months of employment


  • Bilingual
  • Experience in early childhood, social services, or related field
  • Experience in coordinating and conducting meetings
  • Experience in working with low-income families




Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently. If the use of arm and / or leg controls require exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated as Light Work


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit, talk, and hear; stand and walk; use hands to finger, handle, or feel; reach with hands and arms. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.


Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.

Other: Staff member may be working with families in the home setting; staff member will be traveling to agencies and making home visits.


  • General office equipment, including personal computers, fax machines, copiers, telephones, etc.


Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.

Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Family Services Worker;   EST: July 21, 2009;   REV: April 4, 2017;   Board Approved: April 4, 2017