Job Title: Field Service Specialist

Reports to:Area Manager, Transportation
Job Group:Non-Instructional Non-Bargaining


Job Code:5151
Salary Schedule:PG06


Responsible for providing overall coordination, supervision, and direction for the day-to-day operation of bus routes in assigned areas to ensure efficient and safe transportation for all students in the District.


The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of those in this position.
  1. Supervise assigned personnel, who may include school bus drivers, transportation assistants, and driver trainers within an operating area, and provide assistance as needed.
  2. Attend meetings with parents, school-based personnel, school bus drivers, and transportation assistants to resolve transportation related problems.
  3. Handle complaints from local law enforcement, school-based administrators, parents, and the community regarding unsafe driving practices related to transportation staff.
  4. Take immediate corrective action with school bus drivers to remedy safety deficiencies.
  5. Respond to emergency situations as they arise.
  6. Keep management informed of potential problems and unusual events.
  7. Create, maintain, and verify accuracy of various departmental reports and databases as requested.
  8. Work cooperatively with the Area Manager to resolve performance issues and/or to take appropriate disciplinary action.
  9. Ride along with school bus drivers to ensure compliance with federal, state and local laws and regulations, and District policies and procedures.
  10. Facilitate the resolution of student discipline issues and safety problems with parents, school bus drivers, school officials, safety personnel, and transportation administration.
  11. Cooperate with the vehicle maintenance department to ensure all required inspection schedules are completed in a timely fashion, while ensuring required buses are available to complete assigned work.
  12. Work with Route Analysts to monitor and analyze arrival, layover, and departure times of buses, student load data, and other related information to ensure safe and efficient student transportation needs.
  13. Audit school bus routes, stops, equipment, and personnel to promote and ensure safety and efficiency.
  14. Assume school bus driver or transportation assistant responsibilities as required to maintain the daily operation of transportation services.
  15. Perform other duties as assigned.


Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


  • General geographical knowledge of the county
  • Ability to work collaboratively with others and facilitate groups to consensus 
  • Ability to effectively engage in the problem-solving process
  • Operating knowledge of computer programs, including email, word processing, spreadsheets, databases, and web-based technologies and platforms
  • Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
  • Excellent time management skills and ability to organize, prioritize, and manage work assignments in an efficient manner and within established timeframes
  • Ability to establish and maintain collaborative working relationships with all stakeholders
  • All hires must pass pre-employment drug screening according to the Federal Omnibus Transportation Employees Testing Act (OTETA) 


  • High School Diploma or General Education Degree (GED) from an accredited institution
  • Two years' verifiable experience working with student transportation services, which must include experience driving a school bus
  • OR
  • Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position


  • Valid and current Florida Commercial Driver's License (CDL), Class B, with a School Bus Endorsement 'S', and Passenger Endorsement 'P'
  • Must maintain a driving record that meets the standards of the District Safe Driver Plan. Driver's license must be maintained as a condition of continued employment 
  • Must possess and maintain a Medical Examination Report for Commercial Driver Fitness Determination


  • Associate degree from an accredited institution in the field of Transportation Logistics, or related field
  • Experience in a supervisory position


Direct supervision of assigned personnel. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems; training employees; evaluating performance; interviewing, testing, hiring, and assignment of personnel.


Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, crawl, talk, and hear. The employee occasionally lifts and/or moves up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.


Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.

Cold: The worker is subject to extreme cold. Temperatures are below 32 degrees for periods of more than one hour.

Heat: The worker is subject to extreme heat. Temperatures are above 100 degrees for periods of more than one hour.

Noise: The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.

Vibration: The worker is subject to vibration. There is exposure to oscillating movements of the extremities or whole body.

Atmospheric Conditions: The worker is subject to atmospheric conditions. One or more of the following conditions affect the respiratory systems or the skin: fumes, odors, mists, gases, or poor ventilation.


  • General office equipment, including personal computers, fax machines, copiers, telephones, etc.


Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.

Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Field Service Specialist;   EST: July 22, 2014;   REV: July 26, 2022;   Board Approved: July 26, 2022