Job Title: Human Capital Associate

Reports to:Human Capital Partner
Typical Schedule:245 days/7.5 hours
Bargaining Unit:USEP SRP

 

FLSA:Non-Exempt
Job Code:6325
Salary Schedule:11B

JOB GOAL

Under direct supervision, responsible for providing specialized customer service and clerical support. Responsibilities include responding to inquiries, coordinating event logistics, processing applicable forms and documents, maintaining fingerprint files, and maintaining accurate employee data. Duties may involve one or more human resources functions, including but not limited to, recruitment, staffing, and/or background screening.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of those in this position.
  1. Provide quality, first-level customer service support to applicants and employees by responding to general questions related to employment applications, benefits, approved salary schedules, and other personnel related matters; escalate issues to the appropriate person or department.
  2. Respond to phone, email, and live chat inquiries in a timely, consistent, and professional manner.
  3. Provide administrative support to the department, including coordinating recruitment event logistics and travel arrangements, ordering supplies, distributing, and routing information to the appropriate recipients; assisting in the preparation and submission of travel/mileage reimbursements; and updating websites.
  4. Receive and process employment verification, student loan forgiveness, and other similar requests.
  5. Collect, maintain, and prepare fingerprinting files for review.
  6. Assist with scheduling of substitutes for assignments and pre-employment training; and accurately set up, maintain, and update substitute personnel records and databases with applicable employee data.
  7. Perform general clerical duties, including answering phones, mail sorting, filing, copying, scanning, indexing, data-entry, and greeting/escorting visitors to their appointments.
  8. Utilize technology systems to look up, verify, or review information.
  9. Provide backup to the department as needed in other areas.
  10. Perform other duties as assigned.

MINIMUM REQUIREMENTS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES

  • Operating knowledge of computer programs and ability to effectively use technology in daily work, including email, word processing, spreadsheets, and databases
  • Ability to accurately enter and maintain data in systems
  • Knowledge of general office practices and procedures
  • Ability to communicate effectively, orally and in writing, including electronic media
  • Ability to organize, prioritize, manage and carry out duties efficiently and within established timeframes
  • Ability to establish and maintain effective working relationships with other employees
  • Ability to perform accurate mathematical calculations

EDUCATION, TRAINING & EXPERIENCE

  • High School diploma or equivalent
  • Previous clerical, data entry experience, and/or customer service experience

CERTIFICATES, LICENSES & REGISTRATIONS

None

PREFERRED QUALIFICATIONS

  • Associates degree
  • Prior experience in human resources

SUPERVISORY RESPONSIBILITY

None

PHYSICAL REQUIREMENTS

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit, talk and hear; stand and walk; use hands to finger, handle, or feel; reach with hands and arms. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.

WORKING CONDITIONS

Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.

MACHINES, TOOLS, EQUIPMENT

  • General office equipment, including personal computers, fax machines, copiers, telephones, etc.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.

Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Human Capital Associate;   EST: August 18, 2015 ;   REV: n/a;   Board Approved: August 18, 2015