Job Title: Senior Field Service Specialist
| Reports to: | Area Manager, Transportation |
| Job Group: | Non-Instructional Non-Bargaining |
| FLSA: | Non-Exempt |
| Job Code: | 5152 |
| Salary Schedule: | PG10 |
JOB GOAL
Responsible for providing overall coordination, supervision, and direction for the day-to-day operation of bus routes in assigned areas to ensure efficient and safe transportation for all students in the District.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Supervise assigned personnel, who may include school bus drivers, transportation assistants, and driver trainers within an operating area, and provide assistance as needed.
- Assist with Commercial Driver License (CDL) testing.
- Attend meetings with school-based personnel, parents, school bus drivers, and transportation assistants to resolve problems.
- Handle complaints from local law enforcement, school-based administrators, parents, and the community regarding unsafe driving practices related to transportation staff.
- Take immediate corrective action with school bus drivers to remedy safety deficiencies.
- Respond to emergency situations as they arise.
- Keep management informed of potential problems and unusual events.
- Prepare all required reports and maintain all appropriate records.
- Work cooperatively with the Area Manager to resolve performance issues and/or to take appropriate disciplinary action.
- Ride along with school bus drivers to ensure compliance with federal, state, and local laws and regulations, and District policies and procedures.
- Facilitate the resolution of student discipline issues and safety problems with parents, school bus drivers, school officials, safety personnel, and Transportation administration.
- Cooperate with the vehicle maintenance department to ensure all required inspection schedules are completed in a timely fashion, while ensuring required buses are available to complete assigned work.
- Work with Route Analysts to monitor and analyze arrival, layover, and departure times of buses, student load data, and other related information to ensure safe and efficient student transportation needs.
- Audit school bus routes, stops, equipment, and personnel to promote and ensure safety and efficiency.
- Assume dispatch responsibilities during the summer and as needed.
- Assume school bus driver or transportation assistant responsibilities as required to maintain the daily operation of transportation services.
- Perform other duties as assigned.
MINIMUM REQUIREMENTS
KNOWLEDGE, SKILLS & ABILITIES
- General geographical knowledge of the county
- Operating knowledge of computer programs, including email, word processing, spreadsheets, databases, and web-based technologies and platforms
- Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
- Excellent time management skills and ability to organize, prioritize, and manage work assignments in an efficient manner and within established timeframes
- Ability to establish and maintain collaborative working relationships with all stakeholders
- All hires must pass pre-employment drug screening according to the Federal Omnibus Transportation Employees Testing Act (OTETA)
EDUCATION, TRAINING & EXPERIENCE
- High School Diploma or General Education Degree (GED) from an accredited institution
- Two years' experience working with student transportation services, which must include experience driving a school bus
- Experience as a Field Service Specialist or similar position in a school district setting
- OR
- Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position
CERTIFICATES, LICENSES & REGISTRATIONS
- Valid and current Florida Commercial Driver's License (CDL), Class B, with a School Bus Endorsement 'S', and Passenger Endorsement 'P'
- Must maintain a driving record that meets the standards of the District Safe Driver Plan. Driver's license must be maintained as a condition of continued employment
- Must possess and maintain a Medical Examination Report for Commercial Driver Fitness Determination
- Must possess or obtain a Third Party Commercial Driver License Tester certificate within twelve (12) months of employment; must be scheduled into the first available class after employment.
PREFERRED QUALIFICATIONS
- Associate degree from an accredited institution in the field of Transportation and Logistics, or related field
- Experience in a supervisory position
SUPERVISORY RESPONSIBILITY
Direct supervision of assigned personnel. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems; training employees; evaluating performance; and interviewing, testing, hiring, and assignment of personnel.
PHYSICAL REQUIREMENTS
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, crawl, talk, and hear. The employee occasionally lifts and/or moves up to 50 pounds. Specific vision ability required by this job includes close vision, distance vison, and the ability to adjust focus.
WORKING CONDITIONS
Outdoors: The worker is subject to outside environmental conditions. There is not effective protection from weather conditions such as wind, moisture, sunlight, extreme temperature changes, etc.
Indoors: The worker is subject to inside environmental conditions. There is protection from weather conditions but not necessarily from temperature changes.
Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.
Cold: The worker is subject to extreme cold. Temperatures are below 32 degrees for periods of more than one hour.
Heat: The worker is subject to extreme heat. Temperatures are above 100 degrees for periods of more than one hour.
Noise: The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
Vibration: The worker is subject to vibration. There is exposure to oscillating movements of the extremities or whole body.
Atmospheric Conditions: The worker is subject to atmospheric conditions. One or more of the following conditions affect the respiratory systems or the skin: fumes, odors, mists, gases or poor ventilation.
MACHINES, TOOLS, EQUIPMENT
- General office equipment, including personal computers, fax machines, copiers, telephones, etc. Drive a bus.
TERMS OF EMPLOYMENT
Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.
Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.
