Job Title: Server Support Analyst

Reports to:Manager, Technology and Information Services
Typical Schedule:245 days/7.5 hours
Bargaining Unit:N/A

 

FLSA:Exempt
Job Code:5172
Salary Schedule:73N

JOB GOAL

Responsible for planning, evaluating, designing, and setup of new server-based applications while maintaining and supporting district-wide server-based applications.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of those in this position.

  1.   Assist in the support of a variety of application systems requiring cross-platform integration, including importing/exporting of data, account                      credential creation, automation, interfacing, and other related tasks.

  2.   Monitor and maintain system applications, log files, disk space, and various database systems for usage levels, patterns, and anomalies and address          any corrective action necessary to ensure productivity.

  3.   Coordinate and develop backup routines and systems for network servers and applications to ensure data integrity and system productivity.

  4.   Troubleshoot software and hardware issues and determine corrective and preventative measures required to maintain optimal server operation                  levels.

  5.   Assist in refining policies and procedures related to technology usage, including data sharing, data privacy, and data protection to ensure they fall            within federal, state, local regulations, and requirements.

  6.   Research and evaluate emerging technology trends to ensure district hardware and software are up to industry standards and best practices.

  7.   Develop integration strategies that identify server improvement or replacement opportunities and make recommendations to management for                  upgrade/replacement requirements.

  8.   Design training and develop documentation that ensures effective and efficient use of technology to aid end-users and other stakeholders.

  9.   Assist in preparing budgets for server repairs, replacements, and purchases.

10.   Perform other duties as assigned.

MINIMUM REQUIREMENTS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to solve and address complex technical problems effectively
  • Ability to effectively communicate complex technical material in a manner that target audiences can understand
  • Knowledge of server technologies, Microsoft systems, Apple systems and Hyper-V technologies
  • Ability to organize, prioritize, manage and carry out duties efficiently and within established timeframes
  • Ability to establish and maintain working relationships with all stakeholders

EDUCATION, TRAINING & EXPERIENCE

  • Bachelor’s degree from an accredited institution in computer science or related field
  • 3 years of related experience
  • OR
  • Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position

CERTIFICATES, LICENSES & REGISTRATIONS

  • Valid Florida Driver License

PREFERRED QUALIFICATIONS

  • Master’s degree from and an accredited institution in computer science or related field
  • PowerShell scripting and/or Visual Basic scripting
  • Microsoft Certified Professional Developer (MCPD), and/or Microsoft Certified Solutions Associate (MCSA), and/or Microsoft Certified Solutions Expert (MCSE)
  • Experience in a supervisory role

SUPERVISORY RESPONSIBILITY

Direct supervision of assigned personnel. Responsibilities include planning, assigning, and directing work, addressing complaints, and resolving problems; training employees; evaluating performance; and interviewing, testing, hiring, and assignment of personnel.

PHYSICAL REQUIREMENTS

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit, talk and hear; stand and walk; use hands to finger, handle, or feel; reach with hands and arms. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.

WORKING CONDITIONS

Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.

Noise: The worker is subject to noise. There is sufficient noise to cause the worker to shout to be heard above the ambient noise level.

MACHINES, TOOLS, EQUIPMENT

  • General office equipment, including personal computers, fax machines, copiers, telephones, etc.
  • May need to provide own transportation to drive to various locations within the District.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.

Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Server Support Analyst;   EST: March 15, 2016 ;   REV: n/a;   Board Approved: March 15, 2016