Job Title: Technology Services Analyst
| Reports to: | Manager, Technology and Information Services |
| Job Group: | Non-Instructional Non-Bargaining |
| FLSA: | Exempt |
| Job Code: | 5105 |
| Salary Schedule: | PG26 |
JOB GOAL
Responsible for coordinating, planning, scheduling, and providing support for the repair, troubleshooting, and maintenance of technology equipment and related systems.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Analyze existing technology and equipment to determine performance and areas of needed improvement and make recommendations when new equipment is required.
- Provide staff development opportunities to employees that aid in updating and improving knowledge and skills of technology equipment and services.
- Advise administration on departmental purchasing and training needs.
- Maintain records for work order requests of parts, supplies, materials, and personnel time used in the service, repair, and preventive maintenance of technology equipment and related systems.
- Maintain inventory of replacement parts, tools, and other service-related equipment.
- Provide statistical reports to stakeholders on repair services as required for compliance with local, state, and federal rules and regulations.
- Process service requests, determine job priorities, and assign work to staff in alignment with department needs.
- Supervise staff and monitor completed work by initiating quality control checks on services provided to ensure that department standards are being met.
- Provide instruction and assistance for technology-related issues for all stakeholders as needed.
- Maintain compliance with School Board policy at all times.
- Maintain required certifications, participate in professional development workshops and in-service training sessions as required, attend required meetings, and keep abreast of current trends, laws, regulations, and statutes.
- Perform other duties as assigned.
MINIMUM REQUIREMENTS
KNOWLEDGE, SKILLS & ABILITIES
- Proficiency in hardware/software support, troubleshooting, and repair of multiple platforms
- Knowledge of Windows, Mac, and iOS software and applications
- Ability to work as a team to accomplish shared goals and objectives
- Ability to effectively engage in the problem-solving process
- Ability to work collaboratively with others and facilitate groups to consensus
- Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
- Excellent time management skills and ability to organize, prioritize, and manage work assignments in an efficient manner and within established timeframes
- Operating knowledge of computer programs, including email, word processing, spreadsheets, databases, and web-based technologies and platforms
- Ability to establish and maintain collaborative working relationships with all stakeholders
- All hires must submit to and pass an initial drug test and subsequent random drug tests in accordance with District requirements
EDUCATION, TRAINING & EXPERIENCE
- Bachelor’s degree from an accredited institution in the field of Computer Science, or related field
- Three years’ experience in technology equipment repair or troubleshooting
- OR
- Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position
CERTIFICATES, LICENSES & REGISTRATIONS
- Valid and current Florida driver’s license
- Must maintain a driving record that meets the standards of the District Safe Driver II Plan. Driver’s license must be maintained as a condition of continued employment.
PREFERRED QUALIFICATIONS
- Master’s degree from an accredited institution in the field of Computer Science, or related field
- Five years’ experience in technology equipment repair or troubleshooting
- Two years’ experience supervising employees
- Advanced training in electronic services for technology equipment and systems
- Computer Manufacturer Service Certification(s)
SUPERVISORY RESPONSIBILITY
Direct supervision of assigned support personnel. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems; training employees; evaluating performance; and interviewing, testing, hiring, and assignment of personnel.
PHYSICAL REQUIREMENTS
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, crawl, talk, and hear. The employee occasionally lifts and/or moves up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.
WORKING CONDITIONS
Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.
Cold: The worker is subject to extreme cold. Temperatures are below 32 degrees for periods of more than one hour.
Heat: The worker is subject to extreme heat. Temperatures are above 100 degrees for periods of more than one hour.
Noise: The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
Hazards: The worker is subject to hazards. This includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places and exposure to high heat or chemicals.
MACHINES, TOOLS, EQUIPMENT
- General electronic diagnostic tools and hand tools including, but not limited to, precision screwdrivers and pliers
- General office equipment, including personal computers, fax machines, copiers, telephones, etc.
- May need to provide own transportation to drive to various locations within the District.
TERMS OF EMPLOYMENT
Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.
Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.
