Job Title: Technology Services Analyst

Reports to:Manager, Technology and Information Services
Typical Schedule:245 days/7.5 hours
Bargaining Unit: N/A

 

FLSA:Exempt
Job Code:5105
Salary Schedule:73N

JOB GOAL

Responsible for coordinating, planning, scheduling, and providing support for the repair, troubleshooting, and maintenance of technology equipment and related systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of those in this position.

1.     Analyze existing technology and equipment to determine performance and areas of needed improvement and make recommendations when new            equipment is required.

2.     Provide staff development opportunities to employees that aid in updating and improving knowledge and skills of technology equipment and                  services.

3.     Maintain records for work order requests of parts, supplies, materials, and personnel time used in the service, repair, and preventive maintenance of          technology equipment and related systems.

4.     Maintain inventory of replacement parts, tools, and other service-related equipment.

5.     Provide statistical reports to stakeholders on repair services as required for compliance with local, state, and federal rules and regulations.

6.     Process service requests, determining job priorities, and assign work to staff.

7.     Monitor completed work by initiating quality control checks on services provided to ensure that department standards are being met.

8.     Supervise and allocate work to assigned staff.

9.     Provide instruction and assistance for technology related issues for all stakeholders as needed.

10.   Perform other duties as assigned.

MINIMUM REQUIREMENTS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES

  •          Demonstrated proficiency in hardware/software support, troubleshooting, and repair of multiple platforms
  •          Ability to supervise personnel
  •          Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
  •          Ability to organize, prioritize, manage and carry out duties efficiently and within established timeframes

EDUCATION, TRAINING & EXPERIENCE

  •          Bachelor’s degree from an accredited institution in computer science or related field
  •          Three years related experience
  •          OR
  •          Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential           duties and responsibilities of the position

CERTIFICATES, LICENSES & REGISTRATIONS

  •         Valid Florida driver license
  •         Must maintain a driving record that meets the standards of the District Safe Driver II Plan. Driver license must be maintained as a                        condition of continued employment

PREFERRED QUALIFICATIONS

  •          Advanced degree in a technology or computer sciences field
  •          Supervisory experience
  •          Advanced training in electronic services for technology equipment and systems
  •          Computer Manufacturer Service Certifications(s)

SUPERVISORY RESPONSIBILITY

Direct supervision of assigned personnel. Responsibilities include planning, assigning, and directing work: addressing complaints and resolving problems; training employees; evaluating performance; and interviewing, testing, hiring, and assignment of personnel.

PHYSICAL REQUIREMENTS

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, crawl, talk, and hear. The employee occasionally lifts and/or moves up to 100 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.

WORKING CONDITIONS

Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.

Cold: The worker is subject to extreme cold. Temperatures are below 32 degrees for periods of more than one hour.

Heat: The worker is subject to extreme heat. Temperatures are above 100 degrees for periods of more than one hour.

Noise: The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.

Hazards: The worker is subject to hazards. This includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places and exposure to high heat or chemicals.

MACHINES, TOOLS, EQUIPMENT

General office equipment, including personal computers, fax machines, copiers, telephones, etc. May need to provide own transportation to drive to various locations within the District.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.

Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Technology Services Analyst;   EST: November 21, 2006;   REV: November 7, 2017;   Board Approved: November 7, 2017